Every Sip is Clean and Fresh: 4-layers of filter system ( high-density cotton, Ion exchange resin, coconut shell activated carbon, non-woven fabric ), keeping water cycling and being filtered
Compatible Fountain: The pet water fountain filters are compatible with Pokpet pet water fountain PW001-B
What's in the Box: Include 6 packs of replacement filters and 6 packs of replacement pump filter sponge
Frequency of Replacement: It is recommended to replace the filter every 2-4 weeks
Using Tips: Soak the filter for 5 minutes and thoroughly rinse it before use
Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
🌿 Is free shipping available?
We do not currently offer free shipping. However, this may be added at some point. We apologize.
🌿 How can I get a tracking number for my order?
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
🌿 How do I process a return or exchange?
For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.
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